Orders & Return

Sales of products via the internet and are governed by the rule D. Lgs n. 185 dated 22/05/1999 and from directive 2011/83 UE who is in care about the matter of distance, that is performed outside of business premises. This legislation establishes the right of withdrawal, or the ability for the consumer to return the product purchased and to obtain reimbursement of expenses incurred.
This right is reserved only to natural persons (consumers), so it can not be exercised by legal persons and natural persons acting for to exercise the right of withdrawal is necessary to send, within 14 working days from receipt of goods, a written notice in which it is his intention to withdraw from the contract purposes relating to their professional activity. the only costs required are those of shipment. will not be withdrawn under any circumstances parcels cash or COD.
The right of withdrawal is exercised properly if they are fully met the following conditions:
1. written notice within 14 days of receipt of goods;
2. The products must be returned undamaged and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessories);
3. to limit damage to the original packaging we recommend, when possible, to put it in another box (it is forbidden the use of labels or tape on the original product packaging)
4. the shipment until the arrival in our warehouse, it is under the full responsibility of the customer.
5. the products must not have been used
6. returned products must be sent to CALZATURIFICIO MARYCLAUD s.n.c. in a single shipment. CALZATURIFICIO MARYCLAUD s.n.c., in fact, it reserves the right not to accept pieces of the same order returned and delivered at different times.
7. Returned products must be returned within fourteen (14) days to CALZATURIFICIO MARYCLAUD s.n.c. from the date on which the customer has been informed to CALZATURIFICIO MARYCLAUD s.n.c., his decision to withdraw from the contract. The consumer, in the case of returned goods, contrary to the provisions of Paragraphs 2, 3 and 5, even if partially ruined. Shall only be liable for any diminished value of the goods resulting from the handling of different other than what is necessary to establish the nature, characteristics and functioning of the good.

In the event that the customer has made a purchase on the site and wish to cancel the purchase, Customer has to follow here beloved procedure:
1. fill out the withdrawal form that the customer will find in the "rendered" site www.giorgiofabiani.it and forward to info@maryclaud.com within 14 working days from receipt of goods, indicating the intention to exercise the right of withdrawal or made by specifying: the codes of the items you wish to return and desired compensation; change size, change style or refund. Upon receipt of the request made, CALZATURIFICIO MARYCLAUD s.n.c., send the customer a written confirmation by mail.
2. provide, using a courier of your choice or the Italian post office, shipping the product carefully packed in the original packaging and complete with all accessories and everything in origin content.
3. attach the signed form authorizing the privacy treatment and the collection of sensitive customer data. Address to which to send all the documentation and the products is: CALZATURIFICIO MARYCLAUD s.n.c., via Cefalonia, 13 - 62012 Civitanova Marche - MC - Italy. In case of changed size / items or merchandise of equal or greater value, the shipment will be charged to the consumer. Returning items must be received at the headquarters CALZATURIFICIO MARYCLAUD s.n.c. within 14 days after written authorization by the customer returns department. After the return of products CALZATURIFICIO MARYCLAUD s.n.c. shall check the conformity of the conditions required for them to enjoy the right of withdrawal. In case the checks are successfully concluded, we will proceed to reimburse the value of goods shipped and the initial shipping costs (total order value) CALZATURIFICIO MARYCLAUD s.n.c. refund using the same method of payment using the customer for the initial transaction. Such reimbursement is activated from within fourteen days following the dispatch of the goods by Customer , but not before receipt of the goods. If no way is a correspondence between the recipient of the products indicated in the order form and who has made the payment of sums due for their purchase, the repayment of the sums in the event of exercise of the right of withdrawal, will be carried out against those made the payment. All communications or any customer complaints against CALZATURIFICIO MARYCLAUD s.n.c., in relation to contracts for the purchase should be addressed to CALZATURIFICIO MARYCLAUD s.n.c , via Cefalonia, 13 - 62012 Civitanova Marche - MC - Italy TEL. +39.0733.814227 email: info@maryclaud.com .

Illustrations, logos, images, and any other items contained on the web site are the exclusive property of CALZATURIFICIO MARYCLAUD s.n.c., therefore, is expressly prohibited reproduction, publication, transmission, modification or distribution by any means of the elements which (including the software) of this website.

CALZATURIFICIO MARYCLAUD s.n.c. ensures that the processing of sensitive data is carried out in full respect of the law reported in D.LGD 196/03 and furthers as amended. The customer may obtain additional information on the management of personal information by referring to the section on privacy / policy. For any additional information concerning the processing of personal data, the customer can ask for clarifications to the email address.

The conditions of sale are governed by Italian law, in particular with reference D.Lgs 206 of year 2005 and D.Lgs N.70 of year 2003 by regulating distance contracts relating to electronic commerce.
If there should be any kind of dispute, the seller agrees to resolve it in a friendly way, in case this is not possible the matter will be brought to the attention of the competent court.

On the occasion of any change to these conditions of sale, CALZATURIFICIO MARYCLAUD s.n.c. will promptly publish the changed conditions of sale on the site. The changed conditions of sale will become an integral part of the new contracts following their publication on the website. In the case of orders already submitted prior to this communication, will be applied to the previous version of the terms of sale.
Calzaturificio Mary Claud snc
di Massimi Claudio, Stefano & C.

Via Cefalonia, 13
62012 Civitanova Marche - MC - Italy



Reg. Imprese C.C.I.A. Mc

P.Iva IT 01745050433

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